True Market Research | TMR

Terms and Conditions

Effective Date: May 1, 2025

Welcome to Tru Market Research ("TMR," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at [Your Website URL] (the "Site") and any related services, features, content, or applications offered by TMR (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using the Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, do not access or use the Site or Services.

Disclaimer: This document outlines the terms governing your use of our Services. It does not constitute legal advice. You should consult with a legal professional for advice specific to your situation. TMR provides market research services; the information on this Site and in our general reports should not be construed as investment, legal, or other professional advice.

1. Agreement to Terms

By using the Services, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms.

2. Use of Our Services

TMR grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms for your personal, informational, or internal business purposes related to evaluating or engaging with our market research services.

Restrictions:

  • You agree not to use the Services for any illegal or unauthorized purpose.
  • You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, software, products or services obtained from the Services without our prior written consent.
  • You shall not attempt to gain unauthorized access to the Services, user accounts, or computer systems or networks connected to the Services.
  • You shall not engage in any data mining, data harvesting, data extracting, scraping, or any other similar activity in relation to the Services.

3. Intellectual Property Rights

Unless otherwise indicated, the Services and all content and materials thereon, including, without limitation, the TMR logo, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Content") are the proprietary property of TMR or its licensors and are protected by Indian and international copyright, trademark, and other intellectual property laws.

No Site Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

4. User Representations

By using the Services, you represent and warrant that:

  • You have the legal capacity and you agree to comply with these Terms.
  • You will not access the Services through automated or non-human means, whether through a bot, script or otherwise, except as may be expressly permitted by TMR.
  • You will not use the Services for any illegal or unauthorized purpose.
  • Your use of the Services will not violate any applicable law or regulation in India or your jurisdiction.

5. User Submissions & Research Data

If you submit feedback, suggestions, survey responses, or other information through the Services ("Submissions"), you grant TMR a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submissions in any media. You represent and warrant that you own or otherwise control all of the rights to your Submissions.

Specific terms regarding ownership, confidentiality, and use of data provided by you during participation in specific market research projects (e.g., surveys, interviews) may be governed by separate agreements or consent forms provided prior to participation, which will supersede these general terms where applicable. Please refer to the information provided for each specific research activity.

6. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. Prohibited activity includes, but is not limited to:

  • Engaging in unauthorized framing of or linking to the Services.
  • Interfering with, disrupting, or creating an undue burden on the Services or the networks or services connected to the Services.
  • Attempting to impersonate another user or person.
  • Using any information obtained from the Services in order to harass, abuse, or harm another person.
  • Using the Services as part of any effort to compete with us.
  • Deciphering, decompiling, disassembling, or reverse engineering any of the software comprising or in any way making up a part of the Services.
  • Uploading or transmitting (or attempting to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services.
  • Violating any applicable laws or regulations.

7. Third-Party Websites and Content

The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services. Use of any linked Third-Party Website is at the user's own risk.

8. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

9. Disclaimers

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, TMR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TMR MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. MARKET RESEARCH DATA AND INSIGHTS ARE BASED ON METHODOLOGIES AND INTERPRETATIONS THAT CARRY INHERENT LIMITATIONS.

10. Limitation of Liability

IN NO EVENT WILL TMR OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING (OR A NOMINAL AMOUNT IF NO FEES WERE PAID, SUBJECT TO APPLICABLE LAW).

11. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Submissions; (2) your use of the Services; (3) your breach of these Terms; (4) any breach of your representations and warranties set forth in these Terms; or (5) your violation of the rights of a third party, including but not limited to intellectual property rights.

12. Term and Termination

These Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

13. Governing Law

These Terms and your use of the Services are governed by and construed in accordance with the laws of India, and the laws of the State of Maharashtra applicable to agreements made and to be entirely performed within the State of Maharashtra, without regard to its conflict of law principles.

14. Dispute Resolution

Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in Pune, Maharashtra, India, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts.

15. Miscellaneous

These Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms or use of the Services.

16. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: